DELIVERIES

Delivery Options

Our fast and secure delivery service is available across the whole of the mainland UK. We offer a Next Day delivery service for orders placed before 12 noon and a Standard delivery service which takes 2-4 working days.

Orders over £150 are entitled to FREE delivery. Other delivery options, including Saturday deliveries, are available for an additional charge. When placing your order, please provide wherever possible a mobile telephone number.

Deliveries will arrive on a large goods wagon with a tail-lift and pump truck. Goods will be shrink-wrapped on one or more pallets. Your order will be delivered to the closest hard level surface to your property. The pallet(s) cannot be delivered on to pebble, shingle or uneven surfaces. Please be aware that drivers will not be able to carry the order into your property. Drivers are not responsible for the disposal or removal of pallets.

The large goods wagon (typically a 7.5 ton lorry with tail-lift and pump truck) requires appropriate access to your property. Please be aware of any size and height restrictions enroute when choosing delivery.

If you select a Standard delivery service the delivery company will contact you to arrange a delivery date convenient for yourself. If you select a Next Day delivery service, your order will arrive the next working day if placed before 12 noon (Monday to Friday). Due to geographic restrictions, we are unable to offer a Next Day delivery service to the postcodes PH, DD, AB, IV and KW.
 

Please note that a signature will be required on the day of delivery. If no one is available to take collection of the pallet on delivery then the pallet will be returned and any further deliveries will incur a second charge.

Delivery times are between 8am and 6pm.

We cannot deliver to islands, overseas or outside the mainland UK.

An AM delivery (before 12 noon) is available. Please see our delivery chart for charges.

Deliveries are made between Monday and Friday which are also classed as working days.

Saturday deliveries are available. Please see our delivery chart for charges.

Deliveries will not be made on Bank Holidays.

 

STANDARD DELIVERY

Standard Delivery

If the value of your order is over £150, delivery is FREE! A Standard delivery service takes 2-4 working days. Orders under £150 will be charged at the standard rate of £30 (including VAT).

If you select a Standard delivery service the delivery company will contact you to arrange a delivery date convenient for yourself. 

Deliveries will arrive on a goods wagon with a tail-lift and pump truck. Goods will be shrink-wrapped on one or more pallets. Your order will be delivered to the closest hard level surface to your property. The pallet(s) cannot be delivered on to pebble, shingle or uneven surfaces. Please be aware that drivers will not be able to carry the order into your property. Drivers are not responsible for the disposal or removal of pallets.

The large goods wagon (typically a 7.5 ton lorry with tail-lift and pump truck) requires appropriate access to your property. Please be aware of any size and height restrictions enroute when choosing delivery.

 

 

NEXT DAY DELIVERY

Next Day Delivery

We offer a Next Day delivery service for orders placed before 12 noon.

We cannot offer this service for the postcodes PH, DD, AB, IV and KW because of geographical restrictions (only our Standard delivery service is available).

If an order was placed before 12 noon on a Monday, the order would be received on Tuesday. If an order was placed after 12 noon on a Monday, the order would be received on a Wednesday.

Deliveries will arrive on a goods wagon with a tail-lift and pump truck. Goods will be shrink-wrapped on one or more pallets. Your order will be delivered to the closest hard level surface to your property. The pallet(s) cannot be delivered on to pebble, shingle or uneven surfaces. Please be aware that drivers will not be able to carry the order into your property. Drivers are not responsible for the disposal or removal of pallets.

The large goods wagon (typically a 7.5 ton lorry with tail-lift and pump truck) requires appropriate access to your property. Please be aware of any size and height restrictions enroute when choosing delivery.

 

AM DELIVERY

Scheduled Delivery

Although we cannot specify a time for delivery, we can arrange an AM delivery for an additional charge.

AM deliveries will be made before 12 noon. We cannot arrange AM slots for Saturday deliveries.

Deliveries will arrive on a goods wagon with a tail-lift and pump truck. Goods will be shrink-wrapped on one or more pallets. Your order will be delivered to the closest hard level surface to your property. The pallet(s) cannot be delivered on to pebble, shingle or uneven surfaces. Please be aware that drivers will not be able to carry the order into your property. Drivers are not responsible for the disposal or removal of pallets.

The large goods wagon (typically a 7.5 ton lorry with tail-lift and pump truck) requires appropriate access to your property. Please be aware of any size and height restrictions enroute when choosing delivery.

 
 

SATURDAY DELIVERY

Saturday Deliveries

For a Saturday delivery, orders must be placed before 12 noon on Thursday. We cannot offer this service for the postcodes PH, DD, AB, IV and KW (only our Standard delivery service is available).

If an order is placed after 12 noon on Thursday, we cannot guarantee your order for the coming Saturday.

Deliveries will arrive on a goods wagon with a tail-lift and pump truck. Goods will be shrink-wrapped on one or more pallets. Your order will be delivered to the closest hard level surface to your property. The pallet(s) cannot be delivered on to pebble, shingle or uneven surfaces. Please be aware that drivers will not be able to carry the order into your property. Drivers are not responsible for the disposal or removal of pallets.

The large goods wagon (typically a 7.5 ton lorry with tail-lift and pump truck) requires appropriate access to your property. Please be aware of any size and height restrictions enroute when choosing delivery.

 

CLICK & COLLECT

Click & Collect

We offer a Click & Collect service where you can order online and collect from our Hull showroom at your convenience.

Orders placed before 12 noon will be ready for collection the following working day from 8am. For orders placed after 12 noon, please allow 24 hours for collection. Orders may be collected on weekends.

When collecting, please bring a copy of your invoice and one form of ID. If somebody else is collecting on your behalf, you will be able to let us know who during checkout. Make sure they have a copy of your invoice to hand (paper or electronic).

All Click & Collects must be collected within two weeks. You may part-collect large orders. You will sign for goods collected and must collect all outstanding goods within two weeks.

To see when you can collect your order, visit our opening hours here. For directions to our showroom, click here.

 

 

SAMPLES

Free Samples

We offer a free sample service. Tile samples are an approximately 10x10cm cut of the original tile and are intended to give you an idea of the print and finish of the tile. All samples are delivered by the Royal Mail.

To order a sample, just visit the product page of the tile you would like and click the sample button beneath the main image of the tile. You can then proceed through the checkout to provide your delivery details and confirm your order.