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99% of everything you see is in stock. Some specials are to order.
You should always keep a spare box, just in case you need to change your bathroom or kitchen. Then bring the rest back within 28 days for a full refund. (This offer applies to all ceramic tiles in stock, but not natural stones, Sale items or special orders.)
Yes! As a rule, the bigger the better. Small tiles make a room look smaller because you see lots of grout lines. Fewer grout lines also mean less chance of water penetration in wet areas.
There is no such thing as a ‘non slip’ floor tile. For areas where slip resistance is desirable, choose a tile with a rough surface or anti slip characteristic.
Yes. Simply buy what you want and return them within 4 weeks for a full refund.
You can buy exactly what you want – even 1 tile.
Not usually. Provided the old tiles are secure, simply clean, score and bond the surface, then tile in the usual way. See our Guides for more detail.
There are 2 issues with floor tiles – the hardness of the surface glaze and the impact resistance of the base clay. For heavy commercial use, choose unglazed Porcelain or Porcelain with a wear factor of Grade 5.
The resistance of ceramic tiles to frost damage depends on the water absorbency of the clay used in the biscuit or body.
Most ‘red clay’ tiles are frost resistant to about –5c
Most ‘white clay’ tiles are frost resistant to about –10c
Porcelain does not absorb water and is usually totally frostproof.
99% of all floor tiles are suitable for walls, but wall tiles are generally not suitable for floors.
Tiles are made from natural clay and glazes. Slight differences in firing temperatures, atmospheric pressure and humidity can cause shade variation in the glaze colour, as can different batches of clay or glaze. We tend to buy large quantities of one batch to prevent shade variation, but we still recommend that you buy all your tiles at the same time, check the shade numbers and mix 2 or 3 boxes during tiling. Do not buy your tiles a few at a time.
During firing, clay shrinks slightly as moisture is burnt off. This shrinkage is not always uniform and can vary from tile to tile, or even within a big tile. Most of our factories will sort tiles out into matching sizes, so avoiding the problem. Spacers also help compensate for any slight variation.
The majority of tiles can be cleaned with warm soapy water, or normal household cleaners. For stubborn stains, use stain remover. For natural or unglazed products, see our Guide.
Yes – use any floor tile or most matt 10x10cm. Again, impact resistance and hardness of glaze are the main issues. Shiny, high glaze wall tiles are not normally suitable.
Around 10%, but more if you are tiling on the ‘diamond’. If in doubt, buy too many and return your unused tiles within 28 days for a full refund. (This offer applies to all ceramic tiles in stock, but not natural stones, Sale items or special orders.)
Yes - you should use a standard masonry bit unless drilling through porcelain or marble, which requires a diamond bit.